Kidjo - Terms & Conditions

Welcome to Kidjo, a fun and educational digital entertainment platform designed especially for kids, offering safe, engaging, and interactive content. By subscribing to or using our services through the EasyPaisa payment gateway, you agree to these Terms of Service ("Terms"). If you do not agree, you may discontinue use at any time.


1. Acceptance of Terms

By subscribing or using the Service, you confirm that you have read and accepted these Terms, forming a binding agreement between you ("User", "you") and Kidjo, in partnership with EasyPaisa and its authorized partners ("we", "our", "us").

We may update or modify these Terms periodically to reflect service improvements or regulatory requirements. Any material changes will be communicated in advance, and continued use will signify your acceptance of the revised Terms.


2. Eligibility & Access

The Service is available to users in Pakistan who subscribe through the EasyPaisa payment gateway.

Users must have a valid EasyPaisa-enabled payment method to subscribe and access the Service.

The Service is intended for parents and guardians subscribing on behalf of children.

You are responsible for ensuring that all subscription details are accurate, and that your device and EasyPaisa account or wallet status allows uninterrupted service access.


3. Subscription & Charging

By subscribing through EasyPaisa, you agree to be charged according to your selected subscription plan.

The Service is billed at PKR 300 per month, unless otherwise stated.

An initial charge of Rs. 1 may be collected as a trial charge to activate your subscription and complete account linking.

The Rs. 1 trial charge does not represent the full subscription fee. The full subscription fee of PKR 300 will be charged after the trial period unless you cancel your subscription before the trial period ends.

The Service renews automatically every month unless cancelled before renewal.

Subscription fees are deducted through the EasyPaisa payment system or authorized payment method.


4. Validity & Auto-Renewal

Monthly Package: Valid for 30 days from the time of activation.

The subscription automatically renews every month if sufficient funds are available in the EasyPaisa account or linked payment method at the time of renewal.

Failure to maintain sufficient balance may result in suspension or termination of service access.


5. Unsubscription

You may unsubscribe through the EasyPaisa application.

If you cancel during the trial period, the PKR 300 subscription fee will not be charged.

If you cancel after the trial period, cancellation will prevent future recurring charges. Any subscription payment already processed will not be refunded.

Once unsubscribed, access to premium features will continue until the end of the current billing period, where applicable.


6. Service Use & Responsibility

The Service is provided on an "as is" and "as available" basis.

You agree to use it solely for personal and lawful purposes.

You are responsible for ensuring sufficient EasyPaisa balance or payment authorization for recurring charges.

You must not misuse, copy, modify, or redistribute any Service content.


7. Payments & Refund Policy

All payments are securely processed through EasyPaisa and it s authorized payment partners.

All charges are final and non-refundable, except in cases of verified billing errors or as required by applicable law.

If you experience any billing issue or duplicate charge, you may contact customer support for resolution.


8. Intellectual Property

All Kidjo content, including videos, graphics, lessons, and design elements, is owned or licensed by Kidjo.

Unauthorized reproduction, modification, distribution, or commercial use is strictly prohibited.

You are granted a limited, non-transferable license to access content for personal use only.


9. Service Updates & Changes

We may occasionally enhance or modify features, pricing, or subscription plans to improve the Service experience. Any significant updates will be communicated via SMS, in-app notifications, or official EasyPaisa channels.


10. Limitation of Liability

While we strive to provide a reliable and safe experience, occasional interruptions may occur due to maintenance, network issues, or third-party dependencies.

Neither Kidjo nor EasyPaisa shall be liable for any indirect, incidental, or consequential losses arising from the use or inability to use the Service.


11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes shall first be resolved amicably between the user and Kidjo/EasyPaisa support teams.


12. Customer Support

For help with subscriptions, billing, or technical queries, please contact:

customercare@switch.com.pk